Policy

Complaints Handling Policy

Read how to lodge a complaint about TASKENZA, our timeframes for acknowledgement and response, internal escalation, and the external bodies you can contact - ACCC, OAIC, eSafety, and state Fair Trading.

The current public policy pages are code-managed and versioned with the live implementation so the published wording stays aligned with the product.

Current public wording

This page reflects the current live platform behavior and current public policy position.
Version changes continue to be tracked through the product's policy-acceptance and deployment process.